OR use a backup code in place of push or 6-digit code.Go to any BoilerKey login page, select “Issues with your BoilerKey,” and follow the instructions.If you do not have your previous phone, follow these steps. Your new phone is now ready to use as normal. Once you have set up your new phone, return to the main page and select “Manage my Duo Mobile BoilerKeys.”.If you have the previous phone and can still use it to log into the BoilerKey website at /boilerkey, log in and select “Set up a Duo Mobile BoilerKey.” Set up Duo Mobile on your new phone.
Here’s how to set up your BoilerKey on a new phone: Your BoilerKey is tied to a specific device, which means that if you get a new phone, you will have to do more than just download the Duo Mobile app on your new phone. When you are without your hardware token or smartphone, you can use these 9-digit codes in place of “push” or the generated code from the token or app. Go to, sign in, and click “Obtain lists of one-time use backup codes.” Once you have the codes, print them out and store them somewhere secure, such as your wallet or a locked drawer.
Once verified, you will be sent a 9-digit code via text message that can be used in place of "push" or the generated code from a BoilerKey token or the app. You will be asked to verify your identity by providing your career account login, 10-digit PUID number and your date of birth.
Once you have registered your cellphone number, go to any page requiring BoilerKey to sign in and click “Issues with your BoilerKey?” This will start the BoilerKey self-recovery process. This option is for the Duo Mobile app users who replaced a smartphone or for those with a hardware token who either left it at home or lost it.
*You must have first registered your cell phone number by visiting the Update Cell Phone tool ( ). So that you can still access your account, there are two steps you can take now, BEFORE you lose your BoilerKey or leave it at home. Please contact your campus unit’s IT support group or the ITaP Customer Service Center at 76. If the BoilerKey is lost or if you suspect that it has been stolen or used by a third party, you should immediately report it.